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【速搜问答】维护准则是什么

问答 admin 2周前 (04-19) 20次浏览 已收录 0个评论

汉英对照:
Chinese-English Translation:

维护准则用来说明IT维护服务质量指标、内容、服务涉及各方的职责,是为了将服务达到和维持特定的服务质量而定制的一套相关目标和流程。

Maintenance criteria are used to describe the IT maintenance service quality indicators, contents and responsibilities of all parties involved in the service. They are a set of related objectives and processes customized to achieve and maintain specific service quality.

维护准则用来说明 IT 维护服务质量指标、内容、服务涉及各方的职责,是为了将服务达到和维持特定的服务质量而定制的一套相关目标和流程。

Maintenance criteria are used to describe the IT maintenance service quality indicators, contents and responsibilities of all parties involved in the service. They are a set of related objectives and processes customized to achieve and maintain specific service quality.

作为质量管理的量化手段,该准则用于支撑和强化 IT 的内部管理,规范服务涉及到 的各方的行为和操作。

As a quantitative means of quality management, the standard is used to support and strengthen the internal management of it, and regulate the behavior and operation of all parties involved in the service.

维护服务

Maintenance services

内容

content

指与网络、计算机相关设备的日常维护和服务,以及相关应用系统地日常维护。包括数据备份、定期的系统整理、系统培训、网络计算机维护和咨询、设备采购、应用系统日常维护等内容。

It refers to the daily maintenance and service of network and computer related equipment, as well as the daily maintenance of related application systems. It includes data backup, regular system arrangement, system training, network computer maintenance and consultation, equipment procurement, daily maintenance of application system, etc.

服务对象

service object

个人计算机、服务器及公司各种应用系统的维护。

Maintenance of personal computer, server and company application system.

服务内容及责任

Service contents and responsibilities

数据备份的定期检查

Regular check of data backup

IT 运营维护服务

It operation and maintenance services

运营系统的维护支持

Maintenance support of operation system

应用系统使用的培训、应用软件、办公软件培训

Training of application system, application software and office software

网络、计算机、邮件系统等的维护

Maintenance of network, computer, mail system, etc

计算机相关设备的报价采购

Quotation purchase of computer related equipment

维护规范

Maintenance specification

计算机相关设备的验收和签收记录

Acceptance and sign in records of computer related equipment

负责跟踪计算机设备的验收和签收工作,在计算机购置验收后填写相关报表,并通知财务部更新相关记录。

Responsible for tracking the acceptance and sign in of computer equipment, filling in the relevant statements after the computer purchase acceptance, and notifying the financial department to update the relevant records.

用户权限管理

User rights management

建立新用户:给新来的庺建立账号登录系统或访问网络,或员工由于职责和工作范围的变化需要建立新账号登录原来没有访问权限的系统或网络。

Create new users: set up an account login system or access network for new employees, or set up a new account due to the change of responsibilities and work scope to login the system or network without access rights.

用户权限管理的检查更新

Check and update of user rights management

IT 部门应同使用部门定期对用房会各种权限进行检查更新,并按要求做好相关记录。

The IT department and the user department shall check and update the authority of the Housing Association on a regular basis, and make relevant records as required.

人员变更的账号维护

Account maintenance of personnel change

计算机使用人员离职期间,完成交接后,在得到人事部门的通知后,IT 部门即将离职人员的邮箱密码更改,并根据要求删除离职人员邮箱。

During the resignation period of computer users, after the handover is completed, the IT department will change the email password of the resigning personnel after receiving the notice from the personnel department, and delete the email of the resigning personnel according to the requirements.

软件管理

Software management

新近的计算机或移交的计算机,根据规范安装或变更软件。

New computer or transferred computer, install or change software according to specification.

安全管理

security management

服务器、内部网络在接入外部网络时必须采取适当的安全措施,如配置硬件防火墙、软件防火墙等,同时可

When the server and internal network access to the external network, appropriate security measures must be taken, such as the configuration of hardware firewall, software firewall, etc

IT 运维服务规范

It operation and maintenance service specification

为降低未经授权访问、破坏和损失信息的风险,IT 部门可对无人看管的信息处理设备和服务器采用适当的屏幕保护措施,设定短时的保护启动时间和重新登录密码。

In order to reduce the risk of unauthorized access, destruction and loss of information, it departments can take appropriate screen protection measures for unattended information processing equipment and servers, set short-term protection start-up time and re login password.

远程管理

Remote management

如果需要进行远程管理,例如从外部或者互联网进入内部的服务器、个人计算机或者网络,需要经过 IT 部门的审批同意后方可进行设置和操作。应对进入的权限进行控制,更改进入的网络端口,定期更换进入账号密码,被访问的计算机需安装必要的防护措施,如防火墙、防毒软件等。

If remote management is needed, such as entering internal server, personal computer or network from external or Internet, the setting and operation can only be carried out after the approval of IT department. The access authority should be controlled, the network port should be changed, and the access account password should be changed regularly. The computer to be accessed should be installed with necessary protective measures, such as firewall, anti-virus software, etc.

定期系统数据迁移存档

Regular system data migration and archiving

应定期与各系统主要负责人将历史数据进行迁移存档,需指定详细的数据迁移计划与流程,以保证数据迁移

The historical data should be migrated and archived regularly with the main person in charge of each system, and the detailed data migration plan and process should be specified to ensure the data migration

IT 行业运营维护

Operation and maintenance of IT industry

建立运行日志档案,更新系统设置说明和用户文档

Set up running log file, update system setting instruction and user document

系统维护工作包括系统设置文档和用户使用文档的编写、更新以及系统运行日志的建立。定期将所负责的问题和解决方法按相关格式进行汇总并存档。

System maintenance includes the compilation and update of system setting documents and user use documents, as well as the establishment of system operation log. Regularly summarize and archive the responsible problems and solutions according to relevant formats.

维护流程

Maintenance process

(一)IT 部门收到请求

(1) It received the request

维护流程实例

Maintenance process example

(二)电话解决

(2) Telephone solution

(三)通过远程控制解决

(3) Solution through remote control

(四)派工程师到现场解决

(4) Send engineers to the site to solve the problem

(五)专家解觉

(5) Expert understanding

(六)IT 设备日常维护汇总登记表

(6) It equipment daily maintenance summary registration form


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