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【速搜问答】如何清除病毒

问答 admin 9个月前 (03-11) 206次浏览 已收录 0个评论

汉英对照:
Chinese-English Translation:

如果你怀疑自己 Windows 计算机上有病毒,那么需要立即进行处理。感染病毒的情况有时候会发生,病毒会造成注册表错误,从而降低计算机运行速度。下列步骤可以处理大部分恶意软件(最新未知病毒和罕见病毒除外)。你最好能够完成所有步骤,从而才能够(合理)确认清除所有可疑内容。

If you suspect that you have a virus on your Windows computer, you need to deal with it immediately. Virus infection sometimes occurs, the virus will cause registry errors, thereby reducing the speed of the computer. The following steps can handle most malware (except for the latest unknown viruses and rare viruses). You’d better be able to complete all the steps so that you can (reasonably) confirm the removal of all suspicious content.

检查下列情况是否发生(感染病毒会导致以下一种或多种情况):

Check if the following conditions occur (virus infection can cause one or more of the following conditions):

计算机运行缓慢或互联网连接速度缓慢。

The computer is slow or the Internet connection is slow.

可疑的弹出窗口或网络浏览器重定位(特别是不可靠网站)

Suspicious pop ups or web browser relocations (especially unreliable sites)

程序无法运行,或出现无法解释的错误(即使新安装的软件也是如此)。

The program failed to run, or an unexplained error occurred (even with a newly installed software).

无法使用部分系统功能(例如控制面板、任务管理器和 Internet Explorer)。

Some system features, such as control panel, task manager, and Internet Explorer, are not available.

系统提示出现”RPC 错误“,并出现一个窗口倒数 30 秒重新启动计算机。

The system prompts “RPC error” and a window appears, counting down 30 seconds to restart the computer.

超常互联网流量,例如计算机网络流量变得很高。

Extraordinary Internet traffic, such as computer network traffic has become very high.

1、运行病毒扫描程序,但是需要留心,因为很多最新病毒可以绕过(或隐藏)杀毒软件。你需要将任何可疑内容隔离。

1. Run virus scanning program, but need to be careful, because many of the latest viruses can bypass (or hide) antivirus software. You need to isolate any suspicious content.

2、使用知名的杀毒软件。Avira AntiVir、AVG 和 avast 都是非常优秀的免费杀毒软件!

2. Use well-known antivirus software. Avira antivirus, AVG and avast are excellent free antivirus software!

3、如果杀毒软件没有找到任何病毒,但是计算机仍然有感染病毒的症状,那么请继续进行以下步骤。

3. If the antivirus software does not find any virus, but the computer still has symptoms of virus infection, then please continue with the following steps.

4、使用恶意软件扫描程序,例如 Malwarebytes Anti-Malware、Spybot Search and Destroy 和 Superantispyware。

4. Use malware scanners such as Malwarebytes anti malware, spybot search and destroy, and SUPERAntiSpyware.

5、有一些病毒可能会使得你无法安装任何软件或更新。如果你遇到这种情况,请跳到步骤 7,否则继续步骤 6。

5. Some viruses may prevent you from installing any software or updates. If you encounter this situation, please skip to step 7, otherwise continue to step 6.

6、以“安全模式”重启计算机。重新启动计算机后,在 Windows 系统载入之前按下 F8 键。你可以连续多次按下 F8 以确保计算机接收到指令。在屏幕上出现的菜单中选择“安全模式”。在安全模式下,系统将跳过许多常规启动步骤。

6. Restart the computer in safe mode. After restarting the computer, press the F8 key before loading the windows system. You can press F8 several times in a row to make sure the computer receives instructions. Select “safe mode” from the menu that appears on the screen. In safe mode, the system will skip many normal startup steps.

7、以“带网络连接的安全模式”重启计算机。重新启动计算机后,在 Windows 系统载入之前按下 F8 键。你可以连续多次按下 F8 以确保计算机接收到指令。在屏幕上出现的菜单中选择“带网络连接的安全模式”。在带网络连接的安全模式下,系统将跳过许多常规启动步骤,但是允许进行基本网络浏览,因此你可以在此模式下载和更新 Malwarebytes 程序。此外,请你在进行病毒扫描时选择完全扫描,而非快速扫描。

7. Restart the computer in safe mode with network connection. After restarting the computer, press the F8 key before loading the windows system. You can press F8 several times in a row to make sure the computer receives instructions. Select “secure mode with network connection” from the menu that appears on the screen. In secure mode with network connection, the system will skip many normal startup steps, but allow basic web browsing, so you can download and update the Malwarebytes program in this mode. In addition, please choose full scan instead of fast scan when scanning virus.

8、当你在带网络连接的安全模式下从官方网站下载了 Malwarebytes 后,将其安装并更新。

8. When you download Malwarebytes from the official website in secure mode with network connection, install and update it.

9、运行恶意软件扫描程序。依次运行杀毒软件和恶意软件扫描程序,删除扫描程序找到的任意可疑内容。注意:在删除那些被感染文件之前,请确认它们是自己需要的重要文件(例如 Microsoft Outlook 使用“.pst 文件”存储电子邮件,而有时这些文件中的电子邮件被病毒感染)。病毒扫描程序会要求彻底删除“.pst 文件”,该操作将删除你的电子邮件收件箱中全部内容,而不是特定一封电子邮件。

9. Run the malware scanner. Run antivirus software and malware scanner in turn to delete any suspicious content found by scanner. Note: before deleting the infected files, please make sure they are important files you need (for example, Microsoft Outlook uses “. PST file” to store e-mail, and sometimes the e-mail in these files is infected by virus). The virus scanner will ask to delete “. PST file” completely, which will delete all the contents of your email in box instead of a specific email.

特殊情况:无法进入“安全模式”

Special case: unable to enter “safe mode”

1、使用启动光盘。为了应对这种情况,有一些杀毒软件厂商,例如诺顿、AVG、卡巴斯基、GData 和 panda 为用户提供了“启动光盘”。一般情况下,这些启动光盘可以从这些厂商的官方网站下载,光盘中包括全部更新内容,因此你可以选择下载其中一种启动光盘,然后将其刻录到空白光盘中。

1. Use the boot cd. In order to deal with this situation, some antivirus software manufacturers, such as Norton, AVG, Kaspersky, gdata and panda, provide users with “boot discs”. In general, these startup discs can be downloaded from the official websites of these manufacturers. The discs include all the updated contents, so you can choose to download one of the startup discs and burn it to a blank disc.

2、使用启动光盘重新启动计算机。如果你已经制作了光盘,然后通过光盘启动计算机。不同品牌的计算机从光盘启动的方式会有少许不同,大部分情况下,你可以使用 Esc、F9、F10 或 F11 按键访问启动菜单,然后你可以在菜单中选择从 CD/DVD 光盘驱动器启动(我们建议你你可以在互联网上搜索自己设备信息,确定其快捷键)。

2. Use the Boot CD to restart the computer. If you have already made a CD, then boot the computer from the CD. Different brands of computers have slightly different ways to boot from the CD. In most cases, you can use the ESC, F9, F10 or F11 keys to access the boot menu, and then you can choose to boot from the CD / DVD drive in the menu (we suggest that you can search your device information on the Internet to determine its shortcut key).

3、使用启动光盘进行扫描。当你从光盘启动后直接在光盘上运行病毒扫描程序。请清除检查到的感染病毒内容,但是正如在上述内容中提到的那样,请注意那些标记作为电子邮件收件箱一部分的文件。

3. Use the Boot CD to scan. When you boot from the CD, run the virus scanner directly on the CD. Please clean up the infected content detected, but as mentioned above, pay attention to the files marked as part of your email in box.

4、使用硬盘启动计算机。当使用启动光盘清除这些病毒后,我们建议你重复步骤 7,进行进一步扫描。

4. Use the hard disk to start the computer. After using the Boot CD to remove these viruses, we recommend that you repeat step 7 for further scanning.

5、考虑寻求专家的帮助。我们建议你在后续步骤中寻求专家帮助。

5. Consider seeking expert help. We recommend that you seek expert help in the next steps.

6、考虑移除硬盘。如果诺顿、AVG 或 卡巴斯基提供的启动光盘无法解决问题,请从计算机中将硬盘或固态硬盘拆卸。

6. Consider removing the hard disk. If the Boot CD provided by Norton, AVG or Kaspersky does not solve the problem, remove the hard disk or SSD from the computer.

7、将硬盘安装到另外一台已经安装了 Malwarebytes 的计算机中,而且不要浏览硬盘。使用鼠标右键点击硬盘后选择”使用 Malwarebytes 扫描(scan with Malwarebytes)“。(假定系统能够自动检测到硬盘)。

7. Install the hard disk to another computer with Malwarebytes installed, and do not browse the hard disk. Right click on the hard disk and select “scan with Malwarebytes”. (assuming that the system can automatically detect the hard disk).

8、学习如何将硬盘安装到另外一台计算机上。如果你已经拆除了硬盘,但是不知道如何安装,最简单和安全的方法是购买一个 2.5 寸或 3.5 寸的外置硬盘盒,将硬盘安装到硬盘中,然后进行硬盘扫描。

8. Learn how to install a hard disk on another computer. If you have removed the hard disk, but don’t know how to install it, the easiest and safest way is to buy a 2.5-inch or 3.5-inch external hard disk box, install the hard disk into the hard disk, and then scan the hard disk.

9、扫描结束且病毒清除后,备份数据。当硬盘备份完成后,你可以将硬盘重新安装回原来的计算机中,启动系统查看病毒是否已被清除。

9. After scanning and virus clearing, backup data. When the hard disk backup is completed, you can install the hard disk back to the original computer, and start the system to check whether the virus has been removed.

10、硬盘可能会损坏。如果此时硬盘仍然有问题,你完全确认自己操作没有问题,而且无法访问硬盘内容,那么此时你需要寻求专业帮助,例如进行数据恢复或进一步测试硬盘。

10. The hard disk may be damaged. If there is still a problem with the hard disk at this time, and you fully confirm that your operation is OK, and you cannot access the contents of the hard disk, then you need to seek professional help, such as data recovery or further testing of the hard disk.

小提示

Tips

如果你不确认,不要进行操作!

If you do not confirm, do not operate!

请始终保持和运行备份,当前完整版本的互联网安全保护程序都会提供备份功能。GData Total Care 和 诺顿 360 都提供定时备份功能。

Please always keep and run the backup, the current full version of the Internet security program will provide backup function. Both gdata total care and Norton 360 provide scheduled backup.

如果你感觉这些步骤很困难而且无法完成,请寻求专业计算机服务。

If you feel that these steps are difficult and cannot be completed, please seek professional computer services.

在很难以正常方式清除恶意软件情况下,使用安全模式启动计算机非常关键。

In the case that it is difficult to remove malware in a normal way, it is very important to start the computer in safe mode.

如果这些方法都无法清除计算机病毒,请下载 HijackThis 软件,运行程序并保持日志,然后将日志发布到知名安全论坛上,例如 BleepingComputer 或 GeekstoGo。

If none of these methods can clear the computer virus, please download the HijackThis software, run the program and keep the log, and then publish the log to a well-known security forum, such as bleeping computer or geekstogo.

警告

warning

清除恶意软件常常需要数小时,数日,甚至几个星期。因此请确保自己有足够时间。

It often takes hours, days, or even weeks to clear malware. So make sure you have enough time.

如果你进行上述步骤中有任何疑问,安全起见,你可以通过电话咨询计算机专家。因为这些操作都有可能会损坏系统或丢失重要数据。

If you have any questions during the above steps, you can consult a computer expert by telephone for safety. Because these operations may damage the system or lose important data.

清除病毒后,使用数据粉碎机软件安全地清除空闲空间,从而可以避免未授权或怀有恶意的人使用数据恢复软件恢复删除的病毒文件。

After the virus is removed, the free space can be safely removed by using the Data Shredder software, so as to avoid unauthorized or malicious people using the data recovery software to recover the deleted virus files.


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